Hello,

I have just started working at a new company that use fresh desk, i previously used Zen desk.

They have tasked me with investigating ways to make logging tickets more automated. After some research i have discovered  and configured ticket templates and canned responses.

We have setup some example ticket templates but we would like the template to also populate the contact field and add a cc.

I cannot see an option for this in the ticket templates, is there anyway this can be done?

Thank you.