I have just started working at a new company that use fresh desk, i previously used Zen desk.
They have tasked me with investigating ways to make logging tickets more automated. After some research i have discovered and configured ticket templates and canned responses.
We have setup some example ticket templates but we would like the template to also populate the contact field and add a cc.
I cannot see an option for this in the ticket templates, is there anyway this can be done?
I would also like this. Allow us to specify the Contact and Company in the ticket template (or leave them blank to be completed when using the template).
Jamie Kendall
Hello,
I have just started working at a new company that use fresh desk, i previously used Zen desk.
They have tasked me with investigating ways to make logging tickets more automated. After some research i have discovered and configured ticket templates and canned responses.
We have setup some example ticket templates but we would like the template to also populate the contact field and add a cc.
I cannot see an option for this in the ticket templates, is there anyway this can be done?
Thank you.
4 people like this idea