2019-06-27T13:14:33+05:30 true 290531 1602 327470 50000004220 false 84 true 2020-01-17T15:10:07+05:30 31858336 0 Introducing Freshdesk Analytics [BETA] 2020-01-10T20:50:28+05:30 27110985 14 false We have launched revamped reporting module for Freshdesk [Beta] Major highlights Custom reports - Ability to create own reports with enhanced visualisations Curated reports - Upgraded out of the box reports from FD Exports and schedules New metrics - (Offering higher flexibility with data + advanced ticketing metrics) Build as a platform - Ability to quickly add more capabilities in a scalable manner You can checkout the overview video here. Custom reporting capability is explained in the below video. We will be enabling in batches soon for all customer based on their plans. Click reply to enter your account URL and get beta access now. <p>We have launched revamped reporting module for Freshdesk [Beta]</p><p><br></p><p><u>Major highlights</u></p><ul dir="ltr"><li>Custom reports - Ability to create own reports with enhanced visualisations</li><li>Curated reports - Upgraded out of the box reports from FD</li><li>Exports and schedules</li><li>New metrics - (Offering higher flexibility with data + advanced ticketing metrics)</li><li>Build as a platform - Ability to quickly add more capabilities in a scalable manner</li></ul><p><br></p><p>You can checkout the overview video <a href="https://freshdesk-2.wistia.com/medias/r7jtdw2elr" rel="noreferrer" target="_blank">here</a>.</p><p>Custom reporting capability is explained in the below video.</p><p><br></p><p>We will be enabling in batches soon for all customer based on their plans. Click reply to enter your account URL and get beta access now.</p><p><br></p><p><br></p><p><span class="fr-video fr-fvc fr-dvb fr-draggable"><iframe width="640" height="360" src="https://www.youtube.com/embed/3Te1Tps4P8M?wmode=opaque" frameborder="0" allowfullscreen="" class="fr-draggable"></iframe></span><br></p><p><br></p> 2019-06-27T13:14:33+05:30 290531 545406 true 327470 false 2019-10-14T14:33:12+05:30 27110985 0 false This will be a very welcome update! Looking forward to it. <div dir="ltr"><p>This will be a very welcome update! Looking forward to it.</p> </div> 2019-06-27T13:21:52+05:30 290531 545407 true 327470 false 2019-06-27T13:21:52+05:30 24357253 0 false Will this be available to all plans? <div dir="ltr"><p>Will this be available to all plans?</p> </div> 2019-06-27T18:18:03+05:30 290531 545419 true 327470 false 2019-06-27T18:18:03+05:30 26398701 0 false This looks great! I would love to have this added to our account for beta testing. <div dir="ltr"><p>This looks great! I would love to have this added to our account for beta testing.</p> </div> 2019-06-27T19:15:02+05:30 290531 545422 true 327470 false 2019-06-27T19:15:02+05:30 25841426 0 false Hi there,  Amazing, we are looking forward to have this as part of the product. It would be great to have a capability to share dashboards by agent group (not only me or everyone) Could you enable the beta on our accounts  appoloconsulting.freshservice.com cirruseotest.freshdesk.com Thanks a lot, Stefan <div dir="ltr"><p>Hi there, </p><p><br></p><p>Amazing, we are looking forward to have this as part of the product.</p><p>It would be great to have a capability to share dashboards by agent group (not only me or everyone)</p><p><br></p><p>Could you enable the beta on our accounts </p><p></p><ol><li>appoloconsulting.freshservice.com</li><li>cirruseotest.freshdesk.com</li></ol><div><br></div><div>Thanks a lot,</div><div>Stefan</div><p></p> </div> 2019-06-27T21:12:44+05:30 290531 545430 true 327470 false 2019-06-27T21:12:44+05:30 13367882 0 false can you please enable for my account?? <div dir="ltr"><p>can you please enable for my account??</p> </div> 2019-06-27T22:59:28+05:30 290531 545433 true 327470 false 2019-06-27T22:59:28+05:30 20520724 0 false Please enable this on my account for beta! <div dir="ltr"><p>Please enable this on my account for beta!</p> </div> 2019-06-30T16:12:28+05:30 290531 545490 true 327470 false 2019-06-30T16:12:28+05:30 24335678 0 false Looks great! <div dir="ltr"><p>Looks great!</p> </div> 2019-07-01T20:34:19+05:30 290531 545510 true 327470 false 2019-07-01T20:34:19+05:30 14601297 0 false Please enable this on my account ! Thanks  <div dir="ltr"><p>Please enable this on my account ! Thanks </p> </div> 2019-07-04T20:39:26+05:30 290531 545599 true 327470 false 2019-07-04T20:39:26+05:30 28807182 0 false When will this be rolled out?  Can I get on the beta team? <div dir="ltr"><p>When will this be rolled out?  Can I get on the beta team?</p> </div> 2019-07-12T00:20:40+05:30 290531 50000000065 true 327470 false 2019-07-12T15:18:43+05:30 28439035 1 false Can you please enable this for our account? Thanks! <div dir="ltr"><p>Can you please enable this for our account? Thanks!</p> </div> 2019-07-15T12:28:58+05:30 290531 50000000105 true 327470 false 2019-07-15T12:28:58+05:30 18904002 0 false Can you please enable for my account! Thank you! <div dir="ltr"><p>Can you please enable for my account! Thank you!</p> </div> 2019-07-15T23:27:50+05:30 290531 50000000119 true 327470 false 2019-07-15T23:27:50+05:30 20520724 0 false Could you enable it for our account? Thank you <div dir="ltr"><p>Could you enable it for our account? Thank you</p> </div> 2019-07-22T20:11:42+05:30 290531 50000000307 true 327470 false 2019-07-22T20:11:42+05:30 30523067 0 false Could you enable it for my account? Thanks! <div dir="ltr"><p>Could you enable it for my account? Thanks!</p> </div> 2019-07-24T13:27:28+05:30 290531 50000000352 true 327470 false 2019-07-24T13:27:28+05:30 28400314 0 false Hi ! Could you enable it for my account? Thank you in advance! <div dir="ltr"><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Hi ! Could you enable it for my account? Thank you in advance!</span><br></p></div> 2019-07-24T14:08:28+05:30 290531 50000000353 true 327470 false 2019-07-24T14:08:28+05:30 27819495 0 false Not sure if this is the place to ask but I would like access to this too. <div dir="ltr"><p>Not sure if this is the place to ask but I would like access to this too.</p> </div> 2019-07-25T15:10:00+05:30 290531 50000000388 true 327470 false 2019-07-25T15:10:00+05:30 29042112 0 false Hi, could we have this enabled in our account - thanks! <div dir="ltr"><p>Hi, could we have this enabled in our account - thanks!</p> </div> 2019-08-01T09:38:15+05:30 290531 50000000585 true 327470 false 2019-08-01T09:38:15+05:30 19515749 0 false Is this available yet? <div dir="ltr"><p>Is this available yet?</p> </div> 2019-08-01T13:09:47+05:30 290531 50000000590 true 327470 false 2019-08-01T13:09:47+05:30 24335678 0 false Looking forward to having this enabled for our account.  thx. <div dir="ltr"><p>Looking forward to having this enabled for our account.  thx.</p> </div> 2019-08-01T21:07:07+05:30 290531 50000000616 true 327470 false 2019-08-01T21:07:07+05:30 24747274 0 false Is there a timeline as to when this will be enabledd? Is there an option to have the beta enabled for datatrak.freshdesk.com? <div dir="ltr"><p>Is there a timeline as to when this will be enabledd? Is there an option to have the beta enabled for datatrak.freshdesk.com? <br></p> </div> 2019-08-26T22:42:19+05:30 290531 50000001219 true 327470 false 2019-08-26T22:42:19+05:30 15422767 0 false Hello, If the risk is low, could we please have this Beta enabled on our account please? Thanks very much and have a good day! <div dir="ltr"><p>Hello,</p><p><br></p><p>If the risk is low, could we please have this Beta enabled on our account please?</p><p><br></p><p>Thanks very much and have a good day!</p></div> 2019-09-03T20:22:36+05:30 290531 50000001452 true 327470 false 2019-09-03T20:22:36+05:30 31575496 0 false Hello, can i filter my widget with a custom text field ?  It doesn't appear when i use filter field. Thank you <div dir="ltr"><p>Hello, can i filter my widget with a custom text field ? </p><p>It doesn't appear when i use filter field.</p><p>Thank you</p></div> 2019-09-05T15:40:48+05:30 290531 50000001517 true 327470 false 2019-09-05T15:40:48+05:30 25101489 0 false How can I have this enabled for my account? <div dir="ltr"><p>How can I have this enabled for my account?</p> </div> 2019-09-05T18:31:48+05:30 290531 50000001521 true 327470 false 2019-09-05T18:31:48+05:30 25898208 0 false Can we have this enabled for our account please? <div dir="ltr"><p>Can we have this enabled for our account please? <br></p> </div> 2019-09-05T18:34:25+05:30 290531 50000001522 true 327470 false 2019-09-05T18:34:25+05:30 15422767 0 false Hi, has the Beta version been rolled out yet?  I noted we would like to have this enabled but haven't heard anything.  Thanks.  <div dir="ltr"><p>Hi, has the Beta version been rolled out yet?  I noted we would like to have this enabled but haven't heard anything.  Thanks. </p> </div> 2019-09-06T02:54:11+05:30 290531 50000001540 true 327470 false 2019-09-06T02:54:11+05:30 19515749 0 false Please enable it for my account. Thanks <div dir="ltr"><p>Please enable it for my account. Thanks</p> </div> 2019-09-08T04:03:07+05:30 290531 50000001578 true 327470 false 2019-09-08T04:03:07+05:30 21296459 0 false hi please could you enable for crmpartners.freshdesk.com? thanks  Luca <div dir="ltr"><p>hi please could you enable for crmpartners.freshdesk.com?</p><p>thanks </p><p>Luca</p> </div> 2019-09-11T12:52:29+05:30 290531 50000001651 true 327470 false 2019-09-11T12:52:29+05:30 18484695 0 false Please enable on my account. Thanks <div dir="ltr"><p>Please enable on my account. Thanks</p> </div> 2019-09-12T10:44:17+05:30 290531 50000001685 true 327470 false 2019-09-12T10:44:17+05:30 25791565 0 false Can you please enable on our account. <div dir="ltr"><p>Can you please enable on our account.</p> </div> 2019-09-20T17:28:49+05:30 290531 50000001871 true 327470 false 2019-09-20T17:28:49+05:30 50000013392 0 false I'm extremely pleased to see this and excited too please add my account to the beta access, please. <div dir="ltr"><p>I'm extremely pleased to see this and excited too please add my account to the beta access, please.</p> </div> 2019-09-24T01:21:10+05:30 290531 50000001918 true 327470 false 2019-09-24T01:21:10+05:30 50000061518 0 false please enable on our account <div dir="ltr"><p>please enable on our account</p> </div> 2019-09-24T02:28:30+05:30 290531 50000001923 true 327470 false 2019-09-24T02:28:30+05:30 22794258 0 false Would love this. Can you please enable this on our account too? Thanks. <div dir="ltr"><p>Would love this. Can you please enable this on our account too?</p><p>Thanks.</p> </div> 2019-09-25T11:13:04+05:30 290531 50000001967 true 327470 false 2019-09-25T11:13:04+05:30 32341524 0 false Will these reports be available via API or embedding into an eternal dashboard?  <div dir="ltr"><p>Will these reports be available via API or embedding into an eternal dashboard? </p> </div> 2019-09-28T01:09:53+05:30 290531 50000002064 true 327470 false 2019-09-28T01:09:53+05:30 30545022 0 false Can this be enabled for our account? datatrak.freshdesk.com <div dir="ltr"><p>Can this be enabled for our account? datatrak.freshdesk.com <br></p> </div> 2019-10-03T16:58:52+05:30 290531 50000002174 true 327470 false 2019-10-03T16:58:52+05:30 15422767 0 false Can you please enable this for our account as well? Thanks in advance.BR Alex <div dir="ltr"><p>Can you please enable this for our account as well? Thanks in advance.BR Alex <br></p> </div> 2019-10-10T18:54:14+05:30 290531 50000002294 true 327470 false 2019-10-10T18:54:14+05:30 26033042 0 false Ative em meu portal, por favor <div dir="ltr"><p>Ative em meu portal, por favor</p> </div> 2019-10-15T20:47:29+05:30 290531 50000002367 true 327470 false 2019-10-15T20:47:29+05:30 21764986 0 false Can you please enable on our account. <div dir="ltr"><p>Can you please enable on our account.</p> </div> 2019-10-16T19:56:55+05:30 290531 50000002409 true 327470 false 2019-10-16T19:56:55+05:30 1714595 0 false Is there a bug in the reporting or are we mis understanding how it should work. We added some data ranges at the report level but it doesn't appear to be pulling that data into a widget that we have added. Is there something we are missing? <div dir="ltr"><p>Is there a bug in the reporting or are we mis understanding how it should work. We added some data ranges at the report level but it doesn't appear to be pulling that data into a widget that we have added. Is there something we are missing?</p> </div> 2019-10-16T22:01:07+05:30 290531 50000002412 true 327470 false 2019-10-16T22:01:07+05:30 27558369 0 false Hi!  Looks promising Please active for our account.  intersolia.freshdesk.com <div dir="ltr"><p>Hi<span style="">! </span></p><p><span style="">Looks promising</span></p><p><span style=""><br></span></p><p><span style="">Please active for our account. </span></p><p>intersolia.freshdesk.com</p><p><br></p> </div> 2019-10-19T20:48:12+05:30 290531 50000002523 true 327470 false 2019-10-19T20:48:12+05:30 18485134 0 false Hello, Can I have this added to our account please? <div dir="ltr"><p>Hello,</p><p>Can I have this added to our account please?</p> </div> 2019-10-21T13:36:54+05:30 290531 50000002534 true 327470 false 2019-10-21T13:36:54+05:30 24335678 0 false Hi, could I get early access to this feature please as I am starting to look at Microsoft BI and this may give me everything I need? speechmatics.freshdesk.com thanks <div dir="ltr"><p>H<span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">i, could I get early access to this feature please as I am starting to look at Microsoft BI and this may give me everything I need?</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">speechmatics.freshdesk.com</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">thanks</span></p> </div> 2019-10-22T19:34:37+05:30 290531 50000002576 true 327470 false 2019-10-22T19:34:37+05:30 25152770 0 false A kind request to all those who had asked for beta access in this thread. Please give your account url in this thread. All you need to do is open your Freshdesk account and copy the website URL. We will be able to activate the Analytics feature within a day.  <p>A kind request to all those who had asked for beta access in this thread. Please give your account url in this thread. All you need to do is open your Freshdesk account and copy the website URL. We will be able to activate the Analytics feature within a day. </p> 2019-10-24T11:37:24+05:30 290531 50000002627 true 327470 false 2019-10-24T11:59:39+05:30 28428098 0 false Hi ! Could you enable it for my account? Thank you in advance! <div dir="ltr"><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Hi ! Could you enable it for my account? Thank you in advance!</span><br></p> </div> 2019-10-24T11:54:47+05:30 290531 50000002628 true 327470 false 2019-10-24T11:54:47+05:30 50000080298 0 false Please enable for https://rivieratravelit.freshdesk.com <div dir="ltr"><p>Please enable for <a href="https://rivieratravelit.freshdesk.com/" style="" rel="noreferrer">https://rivieratravelit.freshdesk.com</a></p> </div> 2019-10-24T12:43:09+05:30 290531 50000002677 true 327470 false 2019-10-24T12:43:09+05:30 24335678 0 false Please enable for datatrak.freshdesk.com. Thank you! <div dir="ltr"><p>Please enable for datatrak.freshdesk.com. Thank you! <br></p> </div> 2019-10-24T16:28:33+05:30 290531 50000002638 true 327470 false 2019-10-24T16:28:33+05:30 15422767 0 false Please enable for Arteriors.freshdesk.com Please enable for Arteriors.freshdesk.com 2019-10-24T17:11:24+05:30 290531 50000002639 true 327470 false 2019-10-24T17:11:24+05:30 25759138 0 false  please enable for https://compediaservice.freshdesk.com <div dir="ltr"><p> please enable for <a href="https://compediaservice.freshdesk.com" rel="noreferrer">https://compediaservice.freshdesk.com</a><br></p> </div> 2019-10-29T16:40:27+05:30 290531 50000002757 true 327470 false 2019-10-29T16:40:27+05:30 31862553 0 false Hi, please enable for: pegasushelp.freshdesk.com - thanks! <div dir="ltr"><p>Hi, please enable for: <a href="https://pegasushelp.freshdesk.com/" style="" rel="noreferrer">pegasushelp.freshdesk.com</a> - thanks!</p> </div> 2019-10-30T04:52:58+05:30 290531 50000002755 true 327470 false 2019-10-30T04:52:58+05:30 19515749 0 false Please enable for our account: pegasushelp.freshdesk.com - thanks! <div dir="ltr"><p>Please enable for our account: pegasushelp.freshdesk.com - thanks!</p> </div> 2019-10-30T06:38:43+05:30 290531 50000002752 true 327470 false 2019-10-30T06:38:43+05:30 19515749 0 false Please enable for our account: 3dgencesupport.freshdesk.com. Thank you! <div dir="ltr"><p>Please enable for our account: 3dgencesupport.freshdesk.com. Thank you!</p> </div> 2019-11-05T01:30:32+05:30 290531 50000002838 true 327470 false 2019-11-05T01:30:32+05:30 50000021704 0 false Can this be enabled on unifiedoffice.freshdesk.com? <div dir="ltr"><p>Can this be enabled on unifiedoffice.freshdesk.com?</p> </div> 2019-11-06T01:14:01+05:30 290531 50000002859 true 327470 false 2019-11-06T01:14:01+05:30 29513733 0 false Could you please enable it on https://inexto.freshdesk.com/ ? <div dir="ltr"><p>Could you please enable it on <a href="https://inexto.freshdesk.com/" style="" rel="noreferrer">https://inexto.freshdesk.com/</a> ?</p> </div> 2019-11-06T14:01:54+05:30 290531 50000002895 true 327470 false 2019-11-06T14:01:54+05:30 50000094823 0 false Hi, can you enable this for my account please? <div dir="ltr"><p>Hi, can you enable this for my account please?</p> </div> 2019-11-06T16:13:49+05:30 290531 50000002867 true 327470 false 2019-11-06T16:13:49+05:30 21132275 0 false Hi ! Could you enable it for my account? Thank you in advance! <div dir="ltr"><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Hi ! Could you enable it for my account? Thank you in advance!</span><br></p> </div> 2019-11-06T16:23:04+05:30 290531 50000002868 true 327470 false 2019-11-06T16:23:04+05:30 21132275 0 false Could you enable it for my account? Thanks! <div dir="ltr"><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Could you enable it for my account? Thanks!</span><br></p> </div> 2019-11-08T00:35:08+05:30 290531 50000002913 true 327470 false 2019-11-08T00:35:08+05:30 22246268 0 false Could you please enable it on https://jjshouse.freshdesk.com/ ? Thanks! <div dir="ltr"><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Could you please enable it on </span><a href="https://inexto.freshdesk.com/" rel="noreferrer" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">https://jjshouse.freshdesk.com/</a><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"> ? Thanks!</span><br></p> </div> 2019-11-13T17:34:47+05:30 290531 50000003040 true 327470 false 2019-11-13T17:34:47+05:30 50000097759 0 false Please, enable for trimble-finland.freshdesk.com <div dir="ltr"><p>Please, enable for <span style='color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, "Helvetica Neue", Arial, sans-serif; font-size: 14px; white-space: pre-wrap;'>trimble-finland.freshdesk.com</span></p> </div> 2019-11-13T19:44:31+05:30 290531 50000003020 true 327470 false 2019-11-13T19:44:31+05:30 32343669 0 false Hello, When do you plan to activate this feature? Thank you.  <div dir="ltr"><p>Hello,</p><p><br></p><p><span style="">When do you plan to activate this feature?</span><br></p><p><br></p><p>Thank you. </p> </div> 2019-11-25T14:45:59+05:30 290531 50000003228 true 327470 false 2019-11-27T15:10:56+05:30 28027773 1 false Could we get upgraded too please.  Tx <div dir="ltr"><p>Could we get upgraded too please.  Tx</p> </div> 2019-11-27T05:08:31+05:30 290531 50000003256 true 327470 false 2019-11-27T05:08:31+05:30 21188598 0 false Hi, we are interested in this feature. How can we get this activated? thank you in advance Regards <div dir="ltr"><p>Hi, we are interested in this feature. How can we get this activated?<br>thank you in advance<br>Regards</p> </div> 2019-11-27T15:11:52+05:30 290531 50000003260 true 327470 false 2019-11-27T15:11:52+05:30 50000108934 0 false Please comment your account url here. We will be able to activate analytics feature. Thanks :) <p>Please comment your account url here. We will be able to activate analytics feature.</p><p><br></p><p>Thanks :)</p> 2019-11-27T15:38:35+05:30 290531 50000003265 true 327470 false 2019-11-27T15:38:35+05:30 28428098 0 false Hi! Could you enable it on https://gruposypsa.freshdesk.com/ ? Thanks <div dir="ltr"><p>Hi! <span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Could you enable it</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"> on </span><a href="https://gruposypsa.freshdesk.com/" style="" rel="noreferrer">https://gruposypsa.freshdesk.com/</a> ? Thanks</p> </div> 2019-11-27T18:33:24+05:30 290531 50000003279 true 327470 false 2019-11-27T18:33:24+05:30 22246268 0 false https://innovatrics.freshdesk.com/ <div dir="ltr"><p><a href="https://innovatrics.freshdesk.com/" rel="noreferrer">https://innovatrics.freshdesk.com/</a><br></p> </div> 2019-11-27T19:37:01+05:30 290531 50000003278 true 327470 false 2019-11-27T19:37:01+05:30 50000108934 0 false Got this today. It is GREAT! Thanks FD team! <div dir="ltr"><p>Got this today.<br>It is GREAT!<br>Thanks FD team!</p> </div> 2019-11-28T03:25:09+05:30 290531 50000003273 true 327470 false 2019-11-28T03:25:09+05:30 28384745 0 false Hello. I'd like to have it too: https://materamabilis.freshdesk.com Thanks, Diego <div dir="ltr"><p>Hello. I'd like to have it too: <a href="https://materamabilis.freshdesk.com" rel="noreferrer">https://materamabilis.freshdesk.com</a></p><p><br></p><p>Thanks,</p><p>Diego</p> </div> 2019-11-29T19:57:58+05:30 290531 50000003387 true 327470 false 2019-11-29T19:57:58+05:30 50000109115 0 false   Hi! Could you enable it on https://materamabilis.freshdesk.com/?  Thanks! <div dir="ltr"><p> </p><div style="line-height: 1.4; max-width: 100%;"> <p style="font-size: 16px; line-height: 1.4;">Hi! <span style="font-family: Arial, Helvetica, sans-serif;">Could you enable it</span><span style="font-family: Arial, Helvetica, sans-serif;"> on </span><a href="https://gruposypsa.freshdesk.com/" rel="noreferrer">https://materamabilis.freshdesk.com/</a>? </p><p style="font-size: 16px; line-height: 1.4;"><br></p><p style="font-size: 16px; line-height: 1.4;">Thanks!</p></div> </div> 2019-11-29T19:59:13+05:30 290531 50000003327 true 327470 false 2019-11-29T19:59:13+05:30 50000109115 0 false Great feature addition, would love to try this out! Please enable for our account if possible. <div dir="ltr"><p>Great feature addition, would love to try this out! Please enable for our account if possible.</p> </div> 2019-12-03T07:01:01+05:30 290531 50000003341 true 327470 false 2019-12-03T07:01:01+05:30 28394750 0 false Please enable for https://sgccrs.freshdesk.com. Thanks in advance. <div dir="ltr"><p>Please enable for <a href="https://sgccrs.freshdesk.com" rel="noreferrer">https://sgccrs.freshdesk.com</a>. Thanks in advance.</p> </div> 2019-12-03T07:41:53+05:30 290531 50000003343 true 327470 false 2019-12-03T07:41:53+05:30 30432805 0 false https://onetalksupport.freshdesk.com https://intwineconnect.freshdesk.com Thanks!! <div dir="ltr"><p><a href="https://onetalksupport.freshdesk.com" rel="noreferrer">https://onetalksupport.freshdesk.com</a></p><p><a href="https://intwineconnect.freshdesk.com" rel="noreferrer">https://intwineconnect.freshdesk.com</a></p><p><br></p><p>Thanks!!<br></p> </div> 2019-12-03T08:10:10+05:30 290531 50000003342 true 327470 false 2019-12-03T08:10:10+05:30 50000076328 0 false Enable for : HTTPS://eresgroup.freshdesk.com Thanks Enable for : <a href="HTTPS://eresgroup.freshdesk.com" rel="noreferrer">HTTPS://eresgroup.freshdesk.com</a> Thanks 2019-12-03T12:46:46+05:30 290531 50000003384 true 327470 false 2019-12-03T12:46:46+05:30 28027773 0 false Awesome feature, would love to try it out. Can you please enable it for https://nerosupport.freshdesk.com/ ? Thank you <div dir="ltr"><p>Awesome feature, would love to try it out.</p><p>Can you please enable it for <a href="https://nerosupport.freshdesk.com/" rel="noreferrer">https://nerosupport.freshdesk.com/</a> ?</p><p><br></p><p>Thank you</p><p></p> </div> 2019-12-05T20:30:46+05:30 290531 50000003427 true 327470 false 2019-12-05T20:30:46+05:30 28347344 0 false Hi, looks great. Could you please enable it on my account: https://victoriapolytechnic.freshdesk.com/ <div dir="ltr"><p>Hi, looks great. Could you please enable it on my account:</p><p><a href="https://victoriapolytechnic.freshdesk.com/" rel="noreferrer">https://victoriapolytechnic.freshdesk.com/</a><br></p> </div> 2019-12-09T03:23:06+05:30 290531 50000003460 true 327470 false 2019-12-09T03:23:06+05:30 18617254 0 false https://clslhelp.freshdesk.com/  - here is my account link   Looking to upgrade our account from sproug - but we would like to beta the abiility to create our own custom reports asap before we confirm the account membership and pricing we will pay for. <div dir="ltr"><p><a href="https://clslhelp.freshdesk.com/" rel="noreferrer">https://clslhelp.freshdesk.com/</a>  - here is my account link  <br></p><p><br></p><p>Looking to upgrade our account from sproug - but we would like to beta the abiility to create our own custom reports asap before we confirm the account membership and pricing we will pay for.</p><p><br></p><p><br></p> </div> 2019-12-10T15:21:28+05:30 290531 50000003590 true 327470 false 2019-12-10T15:21:28+05:30 50000116515 0 false Hi, Look great ! Can you please enable it for https://cochacl.freshdesk.com/ ? Thanks in advance ! <div dir="ltr"><p>Hi,</p><p><br></p><p>Look great !</p><p>Can you please enable it for <a href="https://cochacl.freshdesk.com/" style="" rel="noreferrer">https://cochacl.freshdesk.com/</a> ?</p><p>Thanks in advance !</p><p><br></p><p><br></p> </div> 2019-12-11T02:03:11+05:30 290531 50000003502 true 327470 false 2019-12-11T02:03:11+05:30 30184051 0 false Hi, will love to try it. Looks great. Please enable it for https://cochacl.freshdesk.com/ Thanks <div dir="ltr"><p>Hi, will love to try it. Looks great.</p><p>Please enable it for <a href="https://cochacl.freshdesk.com/" style="" rel="noreferrer">https://cochacl.freshdesk.com/</a></p><p>Thanks</p> </div> 2019-12-11T02:05:12+05:30 290531 50000003501 true 327470 false 2019-12-11T02:05:12+05:30 30184051 0 false I really like this feature, the main feedback is regarding the widgets that analyse features which are not available in my plan. For example, in the Helpdesk Performance report, there are widgets which analyse by product and by association type, however, our plan does not use these features.  Whilst I can create a clone of the report and remove the widget from the screen, I think it would be better to not show the widgets at all if that feature is not enabled.  This would mean I don't have to clone and maintain my own copy of the report. <div dir="ltr"><p>I really like this feature, the main feedback is regarding the widgets that analyse features which are not available in my plan.</p><p><br></p><p>For example, in the Helpdesk Performance report, there are widgets which analyse by product and by association type, however, our plan does not use these features.  Whilst I can create a clone of the report and remove the widget from the screen, I think it would be better to not show the widgets at all if that feature is not enabled.  This would mean I don't have to clone and maintain my own copy of the report.</p><p></p> </div> 2019-12-11T15:32:26+05:30 290531 50000003506 true 327470 false 2019-12-11T15:32:26+05:30 25679404 0 false We have enabled Analytics for all of you who had requested till now. Let us know if someone didn't get it yet.  Happy number crunching! <p>We have enabled Analytics for all of you who had requested till now. Let us know if someone didn't get it yet. </p><p><br></p><p>Happy number crunching!</p> 2019-12-18T10:08:34+05:30 290531 50000003628 true 327470 false 2019-12-18T10:08:34+05:30 28428098 0 false Hi, would it be possible to add also the option to create own custom reports for https://support.innovatrics.com ?  We would like to test it. Please let me know. thank you Matej <div dir="ltr"><p style="font-size: 16px; line-height: 1.4; max-width: 100%; font-family: Arial, Helvetica, sans-serif;">Hi,<br>would it be possible to add also the option to create own custom reports for <a href="https://support.innovatrics.com/a/tickets/4244" rel="noreferrer">https://support.innovatrics.com</a> ? </p><p style="font-size: 16px; line-height: 1.4; max-width: 100%; font-family: Arial, Helvetica, sans-serif;">We would like to test it. Please let me know.<br>thank you<br>Matej</p> </div> 2019-12-19T18:25:46+05:30 290531 50000003701 true 327470 false 2019-12-19T18:25:46+05:30 50000108934 0 false Hi!  Could you, please, let us know when this module will be realized? (Not beta) <div dir="ltr"><p>Hi! </p><p>Could you, please, let us know when this module will be realized? (Not beta)</p> </div> 2019-12-27T14:27:04+05:30 290531 50000003710 true 327470 false 2019-12-27T14:27:04+05:30 31858336 0 false Hi,  I saw the video and it looks very interesting and impressive. Can you please enable this feature for us as well? Our user id is: team@irestoreapp.com Please let us know once done, so we can try some reports for us. Thanks! <div dir="ltr"><p>Hi, </p><p><br></p><p>I saw the video and it looks very interesting and impressive. Can you please enable this feature for us as well?</p><p><br></p><p>Our user id is: team@irestoreapp.com</p><p><br></p><p>Please let us know once done, so we can try some reports for us.</p><p><br></p><p>Thanks!</p> </div> 2020-01-07T12:22:24+05:30 290531 50000004045 true 327470 false 2020-01-07T12:22:24+05:30 50000069771 0 false Is there anyway to prevent analytics to take over the "reports"? Analytics is way too slow and not providing the data that reports did. <div dir="ltr"><p>Is there anyway to prevent analytics to take over the "reports"?</p><p>Analytics is way too slow and not providing the data that reports did.</p><p><br></p> </div> 2020-01-13T22:33:23+05:30 290531 50000004086 true 327470 false 2020-01-15T21:51:11+05:30 19893096 1 false In a similar vein to Mikko, Analytics does not seem to supply all the data needed, and seems a little inflexible in what is reported on. For example in the ticket volume trends report it gives values for how many tickets are resolved, this does not seem to be picking anything up, where as this used to look at closed tickets as well in reporting.  There are also some odd values such as this: The maths may not be quite correct if its saying i had over 100% of tickets resolved within SLA last month, but there doesnt seem to be a way to change what some of these graphs are looking at.  Is there an option to keep Reports for the time being? <div dir="ltr"><p>In a similar vein to Mikko, Analytics does not seem to supply all the data needed, and seems a little inflexible in what is reported on.</p><p>For example in the ticket volume trends report it gives values for how many tickets are resolved, this does not seem to be picking anything up, where as this used to look at closed tickets as well in reporting. </p><p><br></p><p>There are also some odd values such as this:</p><p></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/50000600226/original/cbGX206Dtp14fyWnvj-2eHSqYBDH11RVdw.png?1579105552" class="inline-image" data-id="50000600226" alt="image" title="image"></p><p>The maths may not be quite correct if its saying i had over 100% of tickets resolved within SLA last month, but there doesnt seem to be a way to change what some of these graphs are looking at.  Is there an option to keep Reports for the time being?</p><br><p></p> </div> 2020-01-15T21:57:08+05:30 290531 50000004169 true 327470 false 2020-01-20T15:29:53+05:30 28587775 1 false Is it necessary to remove Reports? It would be fine if you can leave it as is.  <div dir="ltr"><p>Is it necessary to remove Reports? It would be fine if you can leave it as is. </p><p></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/50000607742/original/9js_p4oqzV_cH28CFKKOocXKUCPiVDMwaA.png?1579253995" class="inline-image" data-id="50000607742" alt="image" title="image"></p><br><p></p> </div> 2020-01-17T15:10:07+05:30 290531 50000004220 true 327470 false 2020-01-17T15:10:07+05:30 31858336 0 false I'd like to see this idea implemented:   "Add Helpdesk-in-debt tickets metrics as 1 Widget" https://support.freshdesk.com/support/discussions/topics/50000000880 Vote up !!  ;-) <div dir="ltr"><p>I'd like to see this idea implemented:   "Add Helpdesk-in-debt tickets metrics as 1 Widget"<br><a href="https://support.freshdesk.com/support/discussions/topics/50000000880" rel="noreferrer">https://support.freshdesk.com/support/discussions/topics/50000000880</a><br><br></p><p>Vote up !! </p><p>;-)</p> </div> 2020-01-17T20:32:40+05:30 290531 50000004216 true 327470 false 2020-01-17T20:32:40+05:30 28384745 0