Thanks Jeremy, we are currently using the Garden plan and I have discovered that I am able to use Canned Responses!
The only thing that was confusing me was that I couldn't use the /c shortcut to activate them, my only option is to click on the Canned Responses button under my email form, to access the canned responses. (which isn't much of a hassle, but different to the usual procedure of replying to a ticket)
It is working!
1 person likes this
10 months ago
There is no reason the shortcut is not available on "new ticket" screen.
Please add it to have features parity between "reply" and "new ticket".
8 months ago
It's finally here - You'll now be able to search and insert solution articles in the new ticket/outbound email page. Give it a try and let us know how you like it :)