FR - Canned responses - Solutions should be available for new tickets
Thanks Jeremy, we are currently using the Garden plan and I have discovered that I am able to use Canned Responses!
The only thing that was confusing me was that I couldn't use the /c shortcut to activate them, my only option is to click on the Canned Responses button under my email form, to access the canned responses. (which isn't much of a hassle, but different to the usual procedure of replying to a ticket)
It is working!
Cheers,
Mitchell
Nicolas MOLLET
There is no reason the shortcut is not available on "new ticket" screen.
Please add it to have features parity between "reply" and "new ticket".
Aravind S
Folks,
It's finally here - You'll now be able to search and insert solution articles in the new ticket/outbound email page. Give it a try and let us know how you like it :)
Cheers!
Bren
As the title says.
Currently there is no way to start a new ticket and include a canned response or other support contents.
It means you have to send the customer a new ticket telling them that you will support them and ask them to hang on while you get back to them.
thanks
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