Thanks Jeremy, we are currently using the Garden plan and I have discovered that I am able to use Canned Responses!
The only thing that was confusing me was that I couldn't use the /c shortcut to activate them, my only option is to click on the Canned Responses button under my email form, to access the canned responses. (which isn't much of a hassle, but different to the usual procedure of replying to a ticket)
It is working!
1 person likes this
4 months ago
There is no reason the shortcut is not available on "new ticket" screen.
Please add it to have features parity between "reply" and "new ticket".
about 1 month ago
It's finally here - You'll now be able to search and insert solution articles in the new ticket/outbound email page. Give it a try and let us know how you like it :)