FR - Canned responses - Solutions should be available for new tickets
Thanks Jeremy, we are currently using the Garden plan and I have discovered that I am able to use Canned Responses!
The only thing that was confusing me was that I couldn't use the /c shortcut to activate them, my only option is to click on the Canned Responses button under my email form, to access the canned responses. (which isn't much of a hassle, but different to the usual procedure of replying to a ticket)
It is working!
Cheers,
Mitchell
Nicolas MOLLET
There is no reason the shortcut is not available on "new ticket" screen.
Please add it to have features parity between "reply" and "new ticket".
Aravind Sundararajan
Folks,
It's finally here - You'll now be able to search and insert solution articles in the new ticket/outbound email page. Give it a try and let us know how you like it :)
Cheers!
Bren
As the title says.
Currently there is no way to start a new ticket and include a canned response or other support contents.
It means you have to send the customer a new ticket telling them that you will support them and ask them to hang on while you get back to them.
thanks
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