Agreed that we need to improve the 'Nesting'. We are going to make some improvements in Solutions for easily re-ordering the solution articles or Folders. We will try to bring more improvements to the Solution Tree.
thanks and regards
about 7 years ago
A wiki-style TOC based on headings would be extremely useful!
about 4 years ago
A TOC based on solution article 'Font Size' (Huge/Large/Medium)would be very useful and provide users the ability to navigate quickly to desired sections of an article.
over 2 years ago
You can create anchor links to make it easier for users to quickly navigate to a specific section of the solution article. To know more about anchor tags, please refer to this writeup.
about 2 years ago
We’ve submitted a ticket to Freshdesk, and hopefully this is integrated soon. Here are a couple nice examples of how it needs to look:
@Stephen, Having a sticky TOC is a great idea. We're currently working on some enhancements to the knowledge base and we'll consider this for the future updates.
@Trupti, Although you cannot create a TOC out-of-box with Freshdesk, you can still create a sticky header at the beginning of your article with the titles linked to specific sections using Anchor tags. You can check this article to know how you can use anchor tags to achieve this.
almost 2 years ago
Yes, it would be great to see this type of navigation in article :)
Freshdesk Team, you can do it ! ;)
8 months ago
Hi Andre, We are planning to launch the Table of content feature in the knowledge base by this month. Please make sure you follow our product updates for more details and do let us know if there is anything else we can help you with.
1 person likes this
8 months ago
It would be great to have a TOC as the sidebar on my Article page. This represents the tree structure of the Knowledge Base. Any update on when this TOC feature is available?
7 months ago
So nice to here about this!
To have a sticky TOC side bar at the right or left of your articles made in the Knowledge base have I waited for for a long time :D
6 months ago
We had rolled out a bunch of interesting and useful updates in the knowledge base editor, it includes the Table of Content feature as well. You can read more about it here.