Deactivate vs. Delete Customer
Grant Girdwood
Wow I never realised this was the case - this is a big issue!
Jerome Lavalley
Jerome Lavalley
Timo van Houdt
I agree! You should be able to disable or deactivate an useraccount, without deleting history of mark incoming emails from the associated emailaddress as spam. Please Freshdesk can we hear about something about this?
I also thought it was already there and came here while finding for where to find it!
That's definitely a must!
Thanks
Has this been sorted? I can't see it as an option when you edit a customer!
Hi this is also quite urgent for us!
Jerome Lavalley
URGENT: Please allow deactivate customers instead of delete and mark as SPAM. I have chat enabled on website and I'm marking potential customers as SPAM instead of inactive. This is the only way to get rid of a customer currently.
FreshDesk - Please comment as this is an issue for many of us. We don't want to delete the customer but perhaps just stop their access to the portal temporarily.
Yes, this is important!!!!
This is critical for us, too. This prevents us from giving customers access to our Knowledgebase.
+1!
Josh Windsor
Currently there is no way to deactivate a customer. The customer can be deleted, which also removes their ticket history. Many of my clients have high turnover in their companies. Supervisors have access to the entire companies ticket history. When an employee leaves, the client would like to have that employee's account deactivated (no login privileges, no ticket generation), but not loose the ability to check past tickets created by that individual.
41 people like this idea