Trigger dispatch'r rule when company name is not set
started a topic
over 5 years ago
I am trying to add a dispatch'r rule to send the requester an email and change the status of the support ticket when the company name is not set, but the rule doesn't seem to run.
Since there is no check for empty string in the conditions, I am just checking for special characters in the company name of which one or more always is present (a, e, i, o, y, æ, ø, å) (the last three are Norwegian characters).
We use this for notifying the requester that we haven't associated the user with a registered customer or partner company yet. We set the company for all users. If not set, we haven't verified the identity of the user yet.