Any idea why? When i use the CNAME with \helpdesk, it brings me to the login page.
over 3 years ago
So is it possible to start a portal with a URL help.freshdesk.com then change it to help.custom.com? Is there any limit to changing the URL again in the future?
8 months ago
@all: Freshdesk now requires a TXT record in addition to the CNAME record to support your vanity URL. There are no limits in changing the URL for your portals but its best suggested to get it right first time. Please note that if you're changing the portal URL, all previously generated links become obsolete.
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