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Auto change value of a ticket property based on selection of previous property

How do I change the value of a ticket property based on the selection of previous property?


So if Property2 has 2 values, OptionA and OptionB, and the user OptionB, I want the value of Property5 to be set to something from the options.


How do I achieve this?

I would think you can do this with an Observer Rule:

  • Involves event: Property 2 is changed.
  • On tickets with these properties: Property2 has value OptionB
  • Perform these actions: Set Property5 as XXX.
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