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We are seeing an issue when no email notifications are being sent when tickets are being updated when the Status is set to a custom status, ie not Open/Pending/Resolved/Closed.
I've checked Admin->Email Notification and all notifications are enabled. Do you need to something different for tickets that have a status that we have created.
We are experiencing the same issue. Our replies sent to clients are not being delivered. I've checked all our settings and nothing has been changed. This has been happening for more than a month now https://share.getcloudapp.com/9ZuNPYDn
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