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I updated to Jira Plus with the new API for Jira Cloud. The Jira account being used is an admin account.
I can in tickets in Jira from Freshdesk just fine.
I have the settings set up so a comment in Freshdesk will show in Jira and a comment or status change in Jira leaves a private note in Freshdesk.
Comments from both platforms are not syncing.
1) if a Jira ticket is made after any Freshdesk comments have been added those comments do not get pushed to the jira ticket.
2) Comments made in Freshdesk *may* make it over to Jira, but usually don't
3) no comments made in Jira show up in Freshdesk
4) when the status is updated in Jira, nothing happens in Freshdesk.
Now of this was a problem until I switched to Jira Plus.The old Jira plugin handled comments correctly.
Is there a solution for this? I am having to spend a significant amount of time copying and pasting comments back and forth so our Freshdesk agents can see what the Jira devs said and vice versa.
I did some additional testing
Public comments & email replys in Freshdesk DO NOT get pushed to Jira
Private comments in Freshdesk DO get pushed to Jira
All comments in Jira DO NOT get pushed to Freshdesk
Status changes in Jira DO get pushed to Freshdesk.
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