Using the ticket scope, we would be able to restrict the agents only from viewing a certain set of tickets. We do not have the option to restrict the agents from viewing a certain set of companies and contacts. As a workaround, you can create a custom role for your agents under Admin >> Roles, where you can restrict the agent from creating/editing/deleting/exporting the contact details. They would just be able to view the contact.
However, I shall definitely pass on the feedback to our product team to limit the agents from viewing only a certain set of companies/contacts and explore the possibilities of this feature being picked up.
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