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Until recently, new ticket requests could be created by staff and deployed through an Outlook group email. [ see pic ]. This has been in place and working for several years.
Last week we learned that tickets created through this deployment method are not being recognized and created within our FreshDesk ticket system.
In short, requesters are believing that they are successfully generating a cry for help, but nothing shows up within FD.
I did not see anything within recent FD updates that would stop a ticket from being generated.
Does anyone have an insight on why this may be occurring?
Thank you in advance!
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