We apologize for the bad experience that you are facing. A few other customers have faced similar login issues with SSO, and we're working on resolving it. Until then, please try logging in using your respective username and password.
about 1 year ago
We've rolled out a fix for this issue.
Could you please try logging using Google SSO and see if you are able to login now?
3 months ago
Hi, i had to make a reset of my password and its ok now.
But when i connect to the admin, i cant get access to admin dashboard ? and it seems that i m a simple user and no more a admin profile
I believe you were added as the Organization Admin of your Freshworks instance as per your request on the support ticket you have raised with us. Please do write to firstname.lastname@example.org in case you need any further assistance regarding this.
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