I have updated the company field on some of our customer / contacts but this doesn't appear to have updated on the tickets they had already submitted. - It just shows an exclamation and then a message to say 'This company is no longer associated with this contact'
Apologies for the delay. This appears to not have been answered because this forum is not the appropriate forum for a question about how the Freshdesk product works. Allow me to create a ticket for you instead.