We have had several instances where the customer misspelled their email address, and consequently did not receive any response from us when we responded to the ticket. This has made them very upset. I'm thinking it might be a good idea to implement a second, "confirmation" field for the email value, to help mitigate this issue.
While I agree with the suggestion, I have also noticed we do get a notification that the email was not delivered (only in cases where it does not exist). It has not happened enough for us to examine the rules we could attach to such cases, but we do notice them.
18 days ago
Mark, I have never seen a notification of the email not being delivered and this has happened to me a handful of times. A notification would be super helpful as well.