How do you choose the right solution for your field service team? Find out on February 19th
+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
I'm trying to get tickets that match a custom field using the `search/tickets` interface. There results are always empty: no found tickets.
I'm using a query string of "cf_tracking:\'1234\'"
I get a 200 response with no results. If the name is wrong, I get a 400 error, so I assume I have the correct syntax and request.
I have at least one ticket with `1234` in the tracking field, so it should give at least one result.
I have the same issue. Number type fields seem to work, but strings do not.
Start your 21-day free trial. No credit card required. No strings attached.
Copyright © Freshworks Inc. All Rights Reserved.