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Currently Rule and SLA are working on first condition match in order to match , it can be basis on best match condition of All SLA's and All Rules.
Hello Rahul,
We would really love to understand and help you with your requirement since yours seem to be a specific use-case. We have sent an email to discuss this at length with you.
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Rahul Gour
Currently Rule and SLA are working on first condition match in order to match , it can be basis on best match condition of All SLA's and All Rules.