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I set up freshdesk and the support email but now all the emails sent by this address are identified as SPAM from the receiver address.
I'm worried that the server used by freshdesk to send the emails is on a blacklist and all the emails sent by this server are categorized by SPAM. Do someone else solve the problem somehow?
Please set up DKIM on your Fresdhesk account so that your outbound emails can be verified and won’t be marked as spam by email filters. These settings can be accessed on Admin → Support Channels → Email Settings → DKIM Settings.
You can read more about setting digitally signing emails with DKIM here. Hope this was helpful.
I have DKIM verified for 1-2 years now and am seeing issues with emails not going to customers because the Freshdesk DKIM isnt working properly, or Freshdesk servers have changed which screws up DKIM.
We have also this kind of issue. Most of the users/clients do not receive our replies.
Users/clients that do get our reply, stop receiving replies from our side after 2-3 emails within the same ticket,.
Some users/clients have informed us that the reply they get from us is identified as **SPAM**, but is delivered in the Inbox and not in the trash folder...
We set DKIM and the verify is ok( 4 "green flag", but the issue still persist.
I really don't know what to do!!!
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