Add created_by field to ticket export and Core API for reporting
started a topic
20 days ago
The created by field is available in the system--you can see it listed on each ticket near the top of the screen--but it's not a reportable field in the ticket export or in the Core API.
We are wanting to track the number of calls logged by an agent to see if it matches the volume of calls from our phone system. The only available field in the sytem is Agent, but this is not helpful because Agent is the currently assigned agent, and not the agent that created the ticket.