Is there an option to define permissions for an Agent per Group?
E.g. Let's say I have a Group named Test1 and a Group named Test2. I want the Agent to be able to work (open, update, resolve/close) tickets in Test1 but I only want them to be able to view the tickets they've opened in Test2, is this possible?
An agent can belong to one of more groups, but in the lower plans (up to Garden) authorisation is done for an agent, not for a group. So you cannot have different rights in different groups. In the Estate and Forest plans more is possible with authorisations, but I do not think Group is the correct field to make such distinctions.