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You can adjust your URL by following these steps:
Admin -> portals -> your portal -> portal URL
Admin -> portals -> your portal -> portal URL does not allow me to change the xxxx.freshdesk.com url. I want to change the xxxxx. part. I am not seeking a customize with my own domain. Please advise.
I was just in there and it doesn't allow you to change ANYTHING.
Apologies for the delay in response. @Sibin, we can see that your query has been addressed by our support team.
Also, the section to which @Wim pointed would help in changing your default Freshdesk URL (yourcompanyname.freshdesk.com) to a custom domain (for example, email@example.com).
We would be able to help you with your URL change request, please drop an email to firstname.lastname@example.org to proceed further @Corroll @Tom.
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