Segment CSAT Completion Email Notifications from Agent / Requester Replies to Ticket
started a topic
11 days ago
Today, any time an end-user completes a CSAT survey, it triggers the Agent Notification / Requester Replies to Ticket notification. And the customer comment.body is empty, so it's hard to understand what's happening at a glance.
Could you separate CSAT survey responses in to a separate Email Notification category so we could customize how they email (or don't email out) to agents?