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I would like to get a report that shows days since last public response or reply by an agent on a ticket.
This is to identify the tickets that require attention from agents because the customer would have not had any update from an agent since e.g. 14 days or more.
We were able to identify this request of yours, logged as a ticket with our support team.
Our product managers are exploring the possibilities of implementing this and you could follow us for updates on this in the near future.
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