Allow Admins to Control Placement of Private Notes
started a topic
7 months ago
At the moment, any notes we add to a Ticket are retained in the timeline of the ticket. The problem with this is that we often use Private Notes to let anyone opening the ticket to know what is going on.
If these get pulled into the Ticket's timeline, they can be easily overlooked by someone who needs to step in on the ticket.
I am requesting that FreshWorks provide an administrator-defined setting that will allow the administrator to decide if Private Notes are displayed always at the Top or in the Timeline. See the sample storyboard below.