When you change the company value associated with a contact account, automatically change the company value on that contact's tickets as well
started a topic
about 1 month ago
We have this problem every time we change the company value on a contact account. Any tickets created prior to the change show as associated with the former company value. Then, to fix it, you have to change the contact value associated with the ticket to something else, save, and change it back. Only then does the ticket recognize the new correct company value. But this is a ridiculous process for contact accounts that have dozens or hundreds of tickets, especially since you can't edit the company value of tickets as a bulk action.