Is there any response to this question?
In my company, there is also a request to enable SSO for our contacts.
Thanks,
Assaf
We are in the exact same situation... Is is still possible to configure SSO for contacts/Customers?
Thanks
Etienne
Oh no... this is 2 months old. Do you mean that there is NO way to allow my contacts to be logged into my support portal for KB/Tickets etc? Logging in each time is not going to work for what I need..... Here is what I need... My customer is logged into my applicaiton/web site - they click a 'help' button, my support portal opens in a new window with the user logged in. My users are not going to tolerate any other way.
From support: SAML will not support SSO for users in Org V2. Only OAUTH 2.0 and OIDC will support SSO setup for users. You can have either OAUTH or OIDC set for the users alone and this can be done only from the backend.
Trying to get it to work for 1,5 week now for users trough Azure AD with support but they now come up with this answer.....
I have looked at quite a few discussion threads on this topic and I haven't seen a single response from freshdesk on this. Topics ranging from 6years to a couple months ago. Gives you the feeling of great support.
THis functionality was promised to us in Jan/Feb 2020. We requested it in autumn last year. There is still no way for us to have SSO - AZure AD integration for employees and at the same time have an SSO for customers who are already logged in on our website. It is quite dissapointing.
Are there any new updates from Freshdesk on this? I am about to deploy Freshdesk to our workforce and SSO from Azure AD (AAD) was a requirement. It clearly states in the documentation that SSO was available.
Andrew the problem is we use AzureAD (as we use MS suite) for employees, but don't want to use the same for the customers of our platform. And they don't have a way to have both available.
Interesting.
Stu, is your solution still working for you? I tried the same thing but I've never seen the "Are you a customer? Login Here" prompt and if I try to navigate to the URL of the custom policy (https://mytenant.freshworks.com/login/auth/entry1) I just end up with a page that says "{"error":"access_denied","error_description":"Access Denied"}".
I was curious if Freshworks ended up changing something that broke your work-around.
Thanks,
Andy
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Silver Fang
Hi,
How can I enable SSO into Freshdesk for my Contacts?
Currently, when I try to configure SSO by navigating to Admin > Security >Single Sign On (SSO) from my Freshdesk panel, I am being redirected to Freshworks and it seems only Agents are visible as Users here, not my contacts.
I appreciate your help!
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