How can I enable SSO into Freshdesk for my Contacts?
Currently, when I try to configure SSO by navigating to Admin > Security >Single Sign On (SSO) from my Freshdesk panel, I am being redirected to Freshworks and it seems only Agents are visible as Users here, not my contacts.
Thanks for the recommendations Had the same problem
17 days ago
AMOS - No, Freshdesk did nothing. It was in how I configured my end. The key is building 2 enterprise apps in Azure correctly, one for Agents and the other for contacts. One uses the built in Freshdesk app, the other a CUSTOM enterprise app. Then having two Security profiles in Freshdesk. Each one pointing to a different enterprise app in Azure. I used the default profile for agents and created the custom one for contacts. I am assuming you could use the default one for contacts and the custom one for agents, but i already had them built and it's working so i didn't want to change them. Make sure you also have people in your AAD allowed access to those enterprise apps in Azure or it will fail.