How can I enable SSO into Freshdesk for my Contacts?
Currently, when I try to configure SSO by navigating to Admin > Security >Single Sign On (SSO) from my Freshdesk panel, I am being redirected to Freshworks and it seems only Agents are visible as Users here, not my contacts.
In my company, there is also a request to enable SSO for our contacts.
10 days ago
We are in the exact same situation... Is is still possible to configure SSO for contacts/Customers?
4 days ago
Oh no... this is 2 months old. Do you mean that there is NO way to allow my contacts to be logged into my support portal for KB/Tickets etc? Logging in each time is not going to work for what I need..... Here is what I need... My customer is logged into my applicaiton/web site - they click a 'help' button, my support portal opens in a new window with the user logged in. My users are not going to tolerate any other way.