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As this freshdesk is synced with our outlook but we are getting only 1 time the mail but it is creating 2 freshdesk tickets . first one is at the time of mail and 2nd one is after some hours.
can ayone has any solutions.
Apologies for not being active here. Do you still face trouble with duplicate tickets in your helpdesk? If yes, please drop an email to email@example.com and we would be happy to help you!
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