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I have linked Slack to FreshDesk with the hopes of running a notification rule of sorts but I'm unsure how to set it up. If such a thing even exists.
What I want to do is:
Analytics monitors average SLA, answer time, call handling time etc of each agent. If an agent violates the SLA target a notification is sent to a designated channel on Slack to inform supervisors.
Is this something that can be done? If so, how?
Thanks for any help you can give
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