I am also experiencing the same issue with our Sprout Plan.
Could you please let us know if this is an actual issue or is now a limitation put in place?
14 days ago
I'm also experiencing the same issue with our Sprout Plan and would like to know if this is a new limitation or an issue that will be fixed.
13 days ago
Yup, same issue here as well. Looking forward to seeing a fix.
13 days ago
We had recently rolled out a new version of the ticket fields for select accounts. The ability to customise ticket fields isn't available in the Sprout plan. This is a bug with the newly shipped version and will be fixed soon.
5 days ago
Thanks for the reply.
Does this include adding additional choices to the default ticket fields do you know?
We current use the Sprout Plan for FreshDesk and have successfully added additional drop down options to the default ticket fields in the past which have saved fine, however if we try to adjust these now we get the 'Your ticket field could not be saved. Please try again' error.
I've attached an example where we have successfully added additional field options in the past which we now can't update.
Do you know if this functionality of adding additional options to default ticket fields will be taken away on the Sprout Plan with the update or is this only to do with adding custom fields?