Tickets being closed without notification and not being reopened
started a topic
21 days ago
Hi! Has anyone experienced an issue where a ticket keeps closing itself? We have one particular client on one particular ticket where it keeps closing, even though it is not yet resolved. When the client responds to the ticket, it isn't being reopened either. The is the first time I have seen this happen and I'm wondering if there is a setting that needs to be changed or something else we can be doing on our end. Thanks!