Enhance filtering - allow filtering by number fields
started a topic
13 days ago
This seems like it should be a fundamental part of the system. The ability to filter your ticket view is a powerful tool to find what's important.
Certain tickets are more important than others based on their overall financial impact on any organization. In our case, we assign a dollar value to a ticket using a number field so we can manage a pipeline and identify high-value opportunities or liabilities.
When viewing all tickets it would be a significant benefit to be able to filter all tickets that have a value range.
A typical filter for us would be by "Product" with a status of "Open" in the last "60 Days" with a value of over "100,000"
The filer should allow for a "Value" field to filter results for any ticket with a number field by greater than, less than, equal to or between the value of that field.