I have been trying to get the new Slack app integrated after using the old app successfully.
When I try to connect to the Freshdesk account in Slack (Windows) I get an invalid credentials error.
I have a Blossom account with API access
I've verified the API key is correct and tried generating a new one.
What I'm not sure of is the Freshdesk Domain. Do I use our aliased CNAME domain (email@example.com) or do I use the Freshdesk org account (companynamehelp.freshdesk.com) I've tried both the the same error.
Apologies for not having kept this thread active. I do see that your issue has been addressed by our support team. Please feel free to write to firstname.lastname@example.org if you face any issues and we'll get it sorted.
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