Associate Business Hours to Companies not Support Group
started a topic
4 months ago
We have a 24/7 team that supports companies globally. We have different levels of support (SLA) which are based on local business hours for the specific customer. This article https://support.freshdesk.com/support/solutions/articles/98945 cover the multiple business hours setup but I must associate the Business Hours to the Companies and not to a support group.
I would appreciate any assistance in having this setup. Thanks!
As per the product behavior, you would only be able to set business hours for groups. However, you can configure multiple SLA policies for various companies you support. Refer to this article to get detailed insights on the same. Feel free to drop an email to email@example.com for further queries and we would be happy to help!
Comments to this discussion are now closed!
Sign up for Freshdesk today
Start your 21-day free trial. No credit card required. No strings attached.