Make the 'Today's trends' on the default dashboard a custom widget please!
started a topic
over 1 year ago
The 'Today's Trends' that shows the hourly tickets received, should be a custom widget too. The widgets available to us to create our own dashboards are hideously limited. I'd like to have this not only on custom dashboards (One for each agent using it) but the ability to change the range to Weekly, Monthly, Annually etc would be really great.
The custom widget 'Ticket Trends' is very basic and I'd like it to look like the default ticket graph.
Glad to know that you are liking our Today's trends graph and would very much want to use it on custom dashboards too.
I shall let our team know of this and we are happy to check the feasibilities of including this graph on custom/team dashboards.
As an alternate, you could set up a widget on any custom/cloned report in Analytics that mimics the 'Ticket trends by hour of day' widget on the curated report, Ticket volume trends. This report can either be presented on a screen or the widget could also be scheduled to be sent out daily at a specific time (say, at the middle or the end of the day) to the respective agents, which in turn will help them keep an eye on the trend, similar to that of what the dashboard does.
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