I currently use Freshdesk sprout to manage a small help desk in a library. Staff and Faculty, who are my contacts, move on or retire, but I want to keep their tickets for reference. It would be nice if there was a way to just deactivate their account and keep the history. Once an account is deactivated, it would also be nice to tag and filter the list of contacts for status or Company.
I have noticed a couple of other posts about this over the last six years. This feature would be incredibly helpful!
Thank you so much. I await a response from Freshworks.