I had this question a bit ago and was told to use the "Attachment Manager" app. We have been using it but it WILL NOT download all the attachments at the same time anymore:-(
P Sai Surya Kumar
5 days ago
We do not have the option to export the attachments of a particular requester alone in Freshdesk. Apologies for the limitation.
Callie, I understand that you were using the "Attachment Manager" to download all the attachments in a ticket in a single click. Since this is a third-party application, I suggest you reach out to the developers by reaching out to the email address given in the App description in our marketplace.
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