Resolve by date disappears when ticket status is changed from "Open"
started a topic
3 months ago
Hi there! Our team typically refers to the "Table view" and prioritizes work based on the "Resolve by" date (dictated by SLAs per ticket type). Unfortunately, whenever the status is changed from "Open" to custom statuses like "In-Progress" and "Review" the "Resolve by" date disappears and only dashed lines show (- -). Is there any way to configure so that the "Resolve by" date always shows, regardless of status (unless the SLA timer has been turned off for that particular status, of course)? We'd appreciate any input!