@Kurt - You sure could have the User activation email toggled off (Admin > Requester Notifications) and choose not to send the contact activation emails.That said, if the email address of this contact is a part of the SSO, there should no longer be a need for them to login to Freshdesk again.
Please write to us at firstname.lastname@example.org helping us with more details on this, such as screenshots or a screengrab and that should have our support team figure this out for you and help you set up what you have in mind.
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