Ticket Scope Options grayed out and not able to be selected?
B
Ben
started a topic
about 1 month ago
Hello, trying to set an agents ticket scope so the agent can only access tickets assigned to them however the option is greyed out and can not be selected. Have I done something wrong here?
Ben
Hello, trying to set an agents ticket scope so the agent can only access tickets assigned to them however the option is greyed out and can not be selected. Have I done something wrong here?