Hello,
We believe one of our support champs was able to help you fix the issue with email delivery. If the issue persists please feel free to reply back on this thread.
Cheers!
Hi!
I think we might have the same problem. I created a new outlook.com -account and tried to send an email from Freshdesk to that account and the mail went to spam-folder. When I use my own personal email address from same domain (using same mail servers), the problem doesn’t occur. We use Google mail servers for both outgoing and incoming mails. DKIM and domain setting are verified and I tried also update SPF records, but no solution.
Is there anything I could do?
Hi there, sent an email with Frehdesk today about this. May I ask why our emails in freshdesk are not being received by our customers?
As in no one has responded back to our normal emails from freshdesk since we started FREE TRIAL 4 DAYS AGO.
But they are responding back to FRESHDESK AUTOMATION EMAILS only. Can you help!??
We have the same issue. Some customers dont get our reply.
I'm encountering the same issue, my customers just can't receive anything from Freshdesk
I am encountering the same problem with my account. Can someone help?
Hi there!
I got the same problem! Can someone please help?
Thanks,
V.
Start your 21-day free trial. No credit card required. No strings attached.
Start Free Trial
DDZ
Recently having this issue where reply emails are not sending. Everything was working fine prior.
We confirmed this by creating new emails to addresses ending with Gmail.com and Outlook.com, nothing is received while Freshdesk confirm it's sent.
Double checked Admin > Mailboxes (Email) and Global Support Mail is verified. Double checked Admin > Email Settings > Dkim and domain DNS settings are verified as well. Double checked email host (zohomail) email forwarding is working also.
Can anyone help?
1 person likes this idea