Preventing private notes from being sent when conversation create event is triggerred
started a topic
about 1 month ago
I currently have a serverless that creates an Incident in ServiceNow when a ticket is created in Freshdesk. I have implemented the conversation create event and it works as it should, posting notes to the servicenow work notes fields. It puts both public and private notes into their serviceNow worknotes.
Question - Is there a way of preventing the private notes from being sent over when the event is triggerred, only allowing the public notes to be sent?