As per the product behavior, the Ticket creation automation would run on every incoming ticket and perform actions based on predefined conditions. Alternately, you can make use of Time triggers and Ticket updates automation to get executed on the existing tickets based on the conditions set. Refer to this article to get detailed insights on the Automation feature in Freshdesk.
Feel free to drop an email to firstname.lastname@example.org for any further queries and we would be happy to help. Cheers!
Comments to this discussion are now closed!
Sign up for Freshdesk today
Start your 21-day free trial. No credit card required. No strings attached.