On support ticket update: send notification to all contacts/emails in the company
started a topic
12 months ago
Is there a way / workaround to send ticket updates to all contacts/emails in the company from where the contact (who submitted the ticket) is from?
For example: A, B, C are contacts in company Corp'n'co with their own email address. A and B opened tickets for different problems. When anyone is replying/adding a note to the ticket A or B submitted, I want an email notification sent to A, B and C because they're in the Corp'n'co contact list.
PS: dunno if I'm posting in the right section, feel free to move this topic.