Ticket field value with a comma in filters Ticket field values saved with commas were not being displayed under ticket list page filters in some accounts. This is fixed now.
Error thrown when applying filters in Analytics While applying filters in Analytics, 401 error was thrown and the agents were not able to fetch any data. This is fixed.
Delay in the execution of ticket creation rules There was a delay in the execution of ticket creation rules in a few accounts. This is fixed now.
Agent collision not working in archived tickets If two agents viewed the same archived ticket, agent collision did not work on that ticket and the name of the agent viewing the ticket was not shown to each other. This is fixed now.
Omni route page not loading for certain accounts Omni route page not loading for newly signed up accounts. This is fixed now.
FSM fields not showing in service task automations When creating automation for service tasks, FSM fields were not showing up for setting up conditions. This is fixed now.
Solution articles with video link failed to upload while replying Solution articles that had a video link inside, failed to upload while replying or adding a note to a ticket.
In feedback widget, after ticket submission, the customers were not redirected to thank you page After customers submitted a ticket via feedback widget, they were not redirected to the thank you page. Fixed now.
Translation Issues in Automations The translations for ‘Status’ were not shown in Automations. This is fixed now.
Custom statuses not translated in customer portal In the customer portal, the custom statuses were not translated according to the respective languages. This is fixed now.
Issue in adding notes for time entries We have fixed the issue of characters disappearing when adding notes in time entries.
Freshcaller<>Freshdesk Integration issue When SSO is enabled in a Freshdesk account, the admin did not get an option to integrate an existing Freshcaller account. They were only able to create a new account. We have fixed this issue and the integration can now be done successfully without issues.
Base64 images not supported in k-base We have recently stopped supporting images in base64 format. Agents who had uploaded base64 images in their articles previously were not able to edit them. This issue was fixed by deploying code from the backend for respective accounts.
Time frame chosen by default while exporting We have fixed the issue of an additional condition getting added automatically to the filters applied while exporting the tickets data from the ticket list page.
‘@’ mentions not working We have fixed the issue of ‘@’ mentions not working inside private notes for a few accounts.
Ticket count mismatch for unassigned tickets We have fixed the count mismatch of unassigned tickets between the dashboard and ticket list pages.
Modified plan and amount not reflected under billing Whenever an account gets upgraded or downgraded, the plan and the bill amount will now be updated accordingly.
Rules to be executed during non-business hours got executed during business hours We have resolved this issue and now the rules to be executed during non-business hours will run as expected.
Unable to import contact or companies with '&' We have fixed the issue and contacts or companies with '&' in their name can now be imported successfully without issues.
Images got duplicated when customers copy-pasted the images in the ticket description box. When a customer copy-pasted an image in the ticket description box, the image got duplicated and two images were displayed. This happened only when tickets were created through the customer portal and it has been fixed now.
Print button in ticket details page not working. We have fixed the issue and the tickets can now be printed successfully.
Translation issue in dashboard. We fixed this issue and now the dashboard page is getting translated into the respective helpdesk languages.
Tickets created through bot were not getting updated. We have fixed the issue of agents not being able to close/resolve the tickets created via bot.
Keyboard shortcut issue in solution articles. When an agent has keyboard shortcuts enabled in their profile and type in a word like ’organization’ in the text editor of an article, it re-redirects them to the Admin page. We have disabled the keyboard shortcut functionality in the text editor of solution articles to fix this issue.