1. ‘Resolve By’ field in table view wasn’t displaying any content. This is fixed now.

2. We have fixed the issue of dropdown fields getting duplicated in some accounts.

3. While creating +New email and using /c for the canned response, the email was sent as soon as /c was used. Fixed now.

4. The number of tickets assigned to/ resolved by agents was showing 0 and it is fixed now.

5. We have fixed the issue of note type getting set to private by default when agents clicked on the dropdown.

6. We have resolved the issue of image links not working in articles.

7. We have fixed the issue of quoted text not translating into the respective agent’s language.

8. The reply was sent to the old requester address even after it was updated and it is fixed now.

9. The default ticket status was not properly translated into Swedish and it is fixed now.

10. The add note/reply button was greyed out whenever the agent tried to paste an image. Fixed now.

11. The next response time was calculated even for private notes by 3rd party. Fixed now.

12. In Analytics, there was a count mismatch for the first response violated tickets and it is resolved now.

13. First response time of agents was not recorded in analytics and it is resolved now.

14. We have fixed the issue of audit logs not being able to get exported in some accounts.

15. An error was thrown when archived tickets were exported with the source column. Fixed now.

16. Agents with ‘read-only’ access were not able to view attachments in the ticket and it is fixed now.

17. On deleting an agent, tickets were not automatically reassigned to another agent and this is resolved now.

18. We have fixed the issue of annotated images not being able to get downloaded.

19. Twitter replies were not going through for tickets created from the social tab and it is resolved now.
    

Cheers!:)