Analytics - Filter SLA report per Company or give companies access
J
Jonty van den Berg
started a topic
about 1 month ago
In our Freshdesk, we work with SLA response and resolution times. Every quarter, we have to report them to all of our customers (it's a B2B organization).
Since we have 140 companies to report to, we would like to either have an automation for generating the reports, or give contacts access to the Analytics report.
Both are not available right now, and for us, it doesn't make sense to create 140 seperate reports.
Jonty van den Berg
In our Freshdesk, we work with SLA response and resolution times. Every quarter, we have to report them to all of our customers (it's a B2B organization).
Since we have 140 companies to report to, we would like to either have an automation for generating the reports, or give contacts access to the Analytics report.
Both are not available right now, and for us, it doesn't make sense to create 140 seperate reports.