Support for Embedding External Widgets in Dashboard
started a topic
17 days ago
Our support agents have multiple metrics they use to monitor their workload. We would like to have one central solution where the agents can see their Freshdesk metrics along with any external metrics.
Is there a possibility of allowing an HTML embed to be used to plug in metrics from an external custom system? Instead of inserting a widget for ticket stats or bar charts, you would have an option to add one or more external widgets. This would be preferred so the agents don't have to login to multiple dashboards, which would lose the efficacy of having a one dashboard to rule them all.