Are you using a custom domain, forwarding rule or the provided @domain.freshdesk.com domain?
Hey,
Agreed, are you using the email address "@yourdomain.freshdesk.com" or a custom one?
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Julien lin
Hi, I'm encountering a big problem, when I reply to a ticket (an email from a customer), it shows me that it's been replied, but the customer doesn't receive anything in his box(even junk box). I've tried the whole day to fix this, like testing with many different e-mails but it just doesn't work. Sometimes I don't receive the ticket (mail) from my customer and that's starting to get on my nerve. It's quite incomprehesible