This holiday season, we’ve got something new for admins and for the front line support agents.
With many of your customers and agents taking some well-deserved time off, you will want to make sure you’re able to manage customer issues without any hassle. Here are some new features we think you’ll find helpful.
“ I’m happy to receive notifications about a customer response, only to find out that it’s an OOO email” said no agent ever.
Your agents will no longer be bothered with emails that don’t need their attention. The auto-response detector ensures that tickets receive automatic responses aren’t reopened. Learn more.
You no longer have to worry about managing customers issues when your agents take leave. With the Out of office scheduler, you can be assured that new issues aren’t assigned to agents that are unavailable.
If a customer responds to the agent, while the agent is on leave, you can have them reassigned to agents in your team are available. Learn more.
Christmas GIF(t)s for every agent
Santa and his crew team up to help reduce your workload. Once you're done reading this blog, you'll find it incredibly easy to start using features that will save you plenty of time.
We're rolling out the new features in batches. It might take a few weeks for it to be enabled on your Freshdesk. For early access to the Out of office scheduler ( an Estate and Forest feature), please fill this short form. We’ll enable it for your account within a a day or two at most.